Privacy Policy for Greenetrix Public Transport Chatbot Service (Basku)
Effective Date: Sept 12, 2025
Last Updated: Sept 12, 2025
At Greenetrix, we value your privacy and are committed to protecting your personal information in compliance with the Personal Data Protection Act 2010 of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our public transport chatbot service through WhatsApp and Telegram platforms to receive bus arrival information, submit bus arrival times, and provide journey feedback.
What Personal Information We Collect
When you use our chatbot service, we may collect the following types of personal information:
Contact Information:
Your WhatsApp or Telegram username/handle
Your mobile phone number (as provided by the messaging platforms)
Location Information:
GPS coordinates when you share your location to find nearby bus stations
Bus station locations you inquire about
Usage Information:
Text messages you send to our chatbot
Bus arrival time submissions
Journey feedback and ratings
Date and time of your interactions with our service
Technical Information:
Device type and operating system
Messaging platform used (WhatsApp or Telegram)
IP address (as provided by messaging platforms)
How We Use Your Personal Information
We collect and process your personal information for the following lawful purposes:
Service Delivery:
To provide real-time bus arrival information
To process your bus station location queries
To collect and verify crowd-sourced bus arrival times
To receive and analyze your journey feedback
Service Improvement:
To improve the accuracy of our bus arrival predictions
To enhance user experience and service functionality
To identify and resolve technical issues
Research and Analytics:
To conduct transport research and analytics
To generate anonymized statistics about public transport usage patterns
To support academic research initiatives (as detailed below)
Legal Compliance:
To comply with applicable laws and regulations
To respond to lawful requests from authorities
Disclosure of Your Personal Information
We may disclose your personal information to the following parties:
Service Providers:
Cloud hosting providers for data storage and processing
Analytics service providers for service improvement
Technical support providers for system maintenance
Academic Researchers:
Authorized academic researchers overseas may be granted access to anonymized or pseudonymized datasets for legitimate research purposes
Such access is provided under strict confidentiality agreements and ethical review processes
Personal identifiers are removed or encrypted before sharing
Legal Authorities:
We may disclose personal information when required by Malaysian law
When necessary to protect our legal rights or comply with legal proceedings
To prevent fraud or protect the safety of users
Business Partners:
Public transport operators and authorities for service coordination
Government agencies responsible for public transport planning
Data Retention
We retain your personal information for six (6) years from your last interaction with our service, unless:
A longer retention period is required by Malaysian law
You request deletion of your data (subject to legal limitations)
The data is needed for ongoing legal proceedings or investigations
After the retention period expires, your personal information will be securely deleted or anonymized.
International Data Transfers
Your personal information may be transferred to and processed in countries outside Malaysia, including for:
Cloud storage and processing services
Academic research collaborations with overseas institutions
Technical support and maintenance services
We ensure that such transfers comply with Malaysian data protection requirements and implement appropriate safeguards, including:
Contractual clauses requiring equivalent protection standards
Verification of adequate data protection laws in destination countries
Additional security measures for sensitive transfers
Your Rights
Under the Personal Data Protection Act 2010, you have the right to:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Withdrawal of Consent: Withdraw your consent for data processing (where consent is the legal basis)
Data Portability: Request a copy of your personal information in a structured format
Objection: Object to processing for direct marketing purposes
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
Unauthorized access, use, or disclosure
Accidental loss, damage, or destruction
Unlawful processing or alteration
Our security measures include:
Encryption of data in transit and at rest
Access controls and authentication systems
Regular security audits and assessments
Staff training on data protection requirements
Cookies and Tracking
Our chatbot service does not use cookies directly. However, the messaging platforms (WhatsApp and Telegram) may use their own tracking technologies. Please refer to their respective privacy policies for more information.
Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes through:
In-app notifications through our chatbot
Updates posted on our website
Direct messages to active users (where appropriate)
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Data Protection Officer:
Email: support@greenetrix.com
Address: 169, Lebuh Victoria, 10300 Georgetown, Pulau Pinang, Malaysia
For Data Access or Correction Requests:
Email: support@greenetrix.com
Allow up to 21 days for processing
Complaints
If you are not satisfied with our handling of your personal information, you may lodge a complaint with:
Personal Data Protection Department Ministry of Communications and Digital Malaysia Website: www.pdp.gov.my
By using our public transport chatbot service, you acknowledge that you have read, understood, and agree to this Privacy Policy.